Processing Time:  All products are handmade but are listed on the site after completion. Each item is handmade and one of a kind.  With that variations will occur. Custom orders are accepted however processing time will not be included in shipping.  Maker will give a quote of price and processing time dependent on item, materials, finish, and order size at the time of order.

Rush Orders:  All products are made & shipped according to the date the order was received.  If you need your order in a hurry, there may be an additional fee which will range between $5.00 and $15.00 dependent on the complexity of the request.  This fee will be quoted prior to rush agreement finalization.

Shipping:  All products are shipped by United States Postal Service First Class Mail Service, First Class Package Service, or Priority Mail - depending on final package size & weight.  A Tracking Number & Estimated Delivery Date will be provided, when applicable, upon order shipment.  If you need your order delivered faster, or if you would like it shipped by a different carrier, please contact us for details & pricing.

Damage / Loss:  Nicola Aloisio Woodturning is not responsible for damage or loss caused or occurring during shipment.  Once your order is turned over to the shipping carrier, it is now their responsibility.  It is suggested that you purchase or request insurance on high dollar value orders, for added peace of mind. 

Handmade Disclaimer:  All items listed are handmade.  Unless the product is a custom order the item pictured is the item that will be received.  As with all handmade, one of a kind items there may be imperfections.  These are part of the character of the product. 

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

CANCELLATIONS AND RETURNS

Cancellations: Cancellations are accepted prior to the item being shipped on non-custom orders. Customized items will be subject to a 20% restocking fee prior to shipping.  After shipping all purchases are non-refundable.

Returns: Returns on non-custom products up to 14 days after the purchase in original, undamaged packaging. The buyer is responsible for all return costs, and the item must be returned in the condition it was received in. There will not be any returns for customized items.